SENTIMENT ANALYSIS OF MYPERTAMINA APPLICATION USING SUPPORT VECTOR MACHINE AND NAÏVE BAYES ALGORITHMS

نویسندگان

چکیده

In line with the needs of community and progress times in advanced field fintech, cash payments are currently considered insecure as well ineffective efficient. To run a non-cash or cashless transaction program by government, PT. Pertamina invites public to use E-Payment from My application collaboration LinkAja. this study, sentiments MyPertamina users will be analyzed based on reviews Google Play Store. Review data determine whether review has positive, negative, neutral sentiments. The analysis stage is text preprocessing change uppercase lowercase, clearing text, separating taking important words, changing essential labeling into classes. As classification evaluation results. This study used Support Vector Machine (SVM) Naïve Bayes methods. evaluate results, confusion matrix was test accuracy, precision, recall, F1 score value. results obtained highest accuracy value for method, which had (68.50%), precision (70.00%), recall (69.70%), (68.46%). Meanwhile, method performance (63.00%), (63.90%), (61.34%), (59.55%).

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ژورنال

عنوان ژورنال: Jusikom : Jurnal Sistem Informasi Ilmu Komputer

سال: 2023

ISSN: ['2580-2879']

DOI: https://doi.org/10.34012/jurnalsisteminformasidanilmukomputer.v7i1.4078